Is it normal for companies to charge a non-refundable fee for a tender document which may or may not prove successful? I don't see the point.
Expert raeesab answered to question to 18 Jan. 2013
I'm afraid that is the case with all tender documentation. You must pay a non-refundable fee in order to obtain the documents. There are some companies which will give you a refund if you return the documents in perfect condition before the tender date, but that is rarely the case.